1. Order Processing

Custom Magnet Orders: 2–7 business days. If you need expedited shipping or a specific delivery date, email us at hello@northandframe.shop

2. Shipping

Shipping times vary based on location: 3–30 days.

You will receive a tracking number once your order ships. 

Multiple packages may be sent for single orders; all tracking numbers will be provided.

If you need to update your shipping info, contact us ASAP—orders not yet shipped can be updated.

3. Refund Policy

Custom Photo Magnets: Made-to-order. Refunds are only provided if you are not satisfied. Contact us and we'll make it right.

4. Damages & Issues

Inspect your order immediately upon reception.

Contact us at hello@northandframe.shop for defective, damaged, or incorrect items. We'll resolve the issue promptly.